At Holt & Crane, we want your order to reach you smoothly and with no surprises. This Shipping Policy explains how and when we process, ship, and deliver your order. By placing an order with us, you agree to the terms below.
Free shipping
We offer free standard shipping on every order, with no minimum spend. Standard shipping is the only shipping method we offer, and it is free on every order. The price you see at checkout is the price you pay.
Where we ship
We currently ship to addresses within the United States only. We do not ship internationally at this time. If your delivery address is outside the United States, you will not be able to complete checkout.
Order processing
All orders are processed within 1 to 3 business days (Monday to Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed. Orders placed after our daily cut-off, on weekends, or on holidays begin processing the next business day. During peak periods, processing may take slightly longer, and we appreciate your patience.
Delivery times
Once processed and dispatched, standard orders typically arrive within 7 to 13 business days. Total time from order to delivery is therefore usually 8 to 16 business days, depending on your location and any factors outside our control.
Our items are made by manufacturing partners overseas and ship directly from their facilities, which is why delivery takes longer than a domestic warehouse would. We would rather tell you that plainly.
Please note that delivery times are estimates, not guarantees. Occasionally, factors such as customs processing, carrier delays, severe weather, high-demand periods, or remote delivery locations can extend delivery beyond the typical window.
Order tracking
As soon as your order ships, we will send a confirmation email with a tracking number and a link to follow your package. Please allow a few days for tracking to begin updating after dispatch. If you have not received a shipping confirmation within 5 business days of ordering, please check your spam folder or contact us at info@holtandcrane.com.
Customs, duties, and taxes
Because we ship only within the United States, you will not be charged import duties or customs fees on your order. Applicable sales tax, if any, is calculated and shown at checkout.
Orders with multiple items
If your order contains more than one item, items may occasionally ship separately and arrive on different days. If your order ships in more than one parcel, you will never be charged extra shipping.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you spot a mistake, email us at info@holtandcrane.com right away and we will do our best to correct it before your order ships.
Delayed, lost, or stuck shipments
If your tracking has not updated for an extended period, or your estimated delivery window has passed, please contact us. We will investigate with the carrier and work with you toward a resolution — whether that is a reshipment or a refund where appropriate.
Questions
For any shipping question, email us at info@holtandcrane.com, call (913) 592-9849, or visit our Contact page, and we will respond within one business day.
Business information
Holt & Crane
11201 West 169th Street
Overland Park, KS 66221
United States
info@holtandcrane.com | (913) 592-9849
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (CT). We reply within one business day.