Below are answers to the questions we hear most. If you don't find what you need, email us anytime at info@holtandcrane.com and we will reply within one business day.
Orders & Shipping
Do you offer free shipping?
Yes — free standard shipping on every order, with no minimum spend.
How long will my order take?
Orders are processed within 1 to 3 business days, and standard delivery typically takes 7 to 13 business days after dispatch. That is usually 8 to 16 business days from order to doorstep, depending on your location.
Can I track my order?
Absolutely. As soon as your order ships, we email you a tracking number and a link to follow your package.
Where do you ship?
We ship to addresses within our supported regions. If you are unsure whether we deliver to you, just ask before ordering.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on unused items in their original condition with tags attached. Email info@holtandcrane.com to start a return.
How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5 to 10 business days.
Can I exchange an item?
The quickest way is to return your original order (once approved) and place a new one. We are happy to help if you get stuck.
Products & Fit
How do I choose the right option or fit?
Each product page includes the details you need to choose with confidence. If you are ever unsure, reach out and we will point you in the right direction.
What if something isn't right?
Every product we offer is held to a high standard. If an item arrives damaged, defective, or not as described, contact us within 7 days of delivery and we will make it right.
Payment
What payment methods do you accept?
Major credit and debit cards, plus digital wallets such as Apple Pay, Google Pay, Shop Pay, and PayPal where available. All transactions are in U.S. dollars.
Is checkout secure?
Yes. Payments are processed by trusted, PCI-compliant providers over an encrypted connection. We never store your full card details.
Still need help?
Email info@holtandcrane.com — a real person will get back to you within one business day.