How can we help?

Help & Information

Everything in one place — answers, policies, and how to reach us.

Frequently Asked

How do I find my size?+

Every product page has a detailed size chart in inches — tap Size guide on the product. Our pieces run true to size; if you're between sizes, size up for a relaxed fit.

When will my order arrive?+

Orders are processed within 1–3 business days. Standard delivery then typically takes 7–13 business days — 8–16 business days in total — and you'll get tracking by email as soon as it ships. Full details are in the Shipping Policy below.

Where do you ship, and how much is shipping?+

We ship across the United States, and shipping is free on every order — no minimum.

How do I track my order?+

As soon as your order ships we email you a tracking link, so you can follow it right to your door.

What's your return policy?+

30-day returns on unused items in original condition with tags attached. Email info@holtandcrane.com with your order number to start a return — full details in the Return & Refund Policy below.

Do you offer exchanges?+

For a different size or color, the quickest way is to return the original within 30 days for a refund and place a new order. Email info@holtandcrane.com and we'll help.

What payment methods do you accept?+

All major credit and debit cards, plus the express wallets shown at checkout (Apple Pay, Google Pay and Shop Pay), over an encrypted, secure checkout.

Is checkout secure?+

Yes. Checkout is encrypted and processed through Shopify Payments — we never see or store your card details.

What are your pieces made from?+

Fabric and care details are listed on each product page. We choose materials that hold their shape, travel well, and last beyond a single season.

How often do you add new pieces?+

The collection grows deliberately — we would rather stand behind a piece than list a thousand we have never seen. New arrivals land under New In.

Can I change or cancel my order?+

Email us as soon as possible after ordering. If it hasn't shipped yet, we'll do everything we can to update or cancel it for you.

Our Policies

Shipping Policy+

At Holt & Crane, we want your order to reach you smoothly and with no surprises. This Shipping Policy explains how and when we process, ship, and deliver your order. By placing an order with us, you agree to the terms below.

Free shipping

We offer free standard shipping on every order, with no minimum spend. Standard shipping is the only shipping method we offer, and it is free on every order. The price you see at checkout is the price you pay.

Where we ship

We currently ship to addresses within the United States only. We do not ship internationally at this time. If your delivery address is outside the United States, you will not be able to complete checkout.

Order processing

All orders are processed within 1 to 3 business days (Monday to Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed. Orders placed after our daily cut-off, on weekends, or on holidays begin processing the next business day. During peak periods, processing may take slightly longer, and we appreciate your patience.

Delivery times

Once processed and dispatched, standard orders typically arrive within 7 to 13 business days. Total time from order to delivery is therefore usually 8 to 16 business days, depending on your location and any factors outside our control.

Our items are made by manufacturing partners overseas and ship directly from their facilities, which is why delivery takes longer than a domestic warehouse would. We would rather tell you that plainly.

Please note that delivery times are estimates, not guarantees. Occasionally, factors such as customs processing, carrier delays, severe weather, high-demand periods, or remote delivery locations can extend delivery beyond the typical window.

Order tracking

As soon as your order ships, we will send a confirmation email with a tracking number and a link to follow your package. Please allow a few days for tracking to begin updating after dispatch. If you have not received a shipping confirmation within 5 business days of ordering, please check your spam folder or contact us at info@holtandcrane.com.

Customs, duties, and taxes

Because we ship only within the United States, you will not be charged import duties or customs fees on your order. Applicable sales tax, if any, is calculated and shown at checkout.

Orders with multiple items

If your order contains more than one item, items may occasionally ship separately and arrive on different days. If your order ships in more than one parcel, you will never be charged extra shipping.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you spot a mistake, email us at info@holtandcrane.com right away and we will do our best to correct it before your order ships.

Delayed, lost, or stuck shipments

If your tracking has not updated for an extended period, or your estimated delivery window has passed, please contact us. We will investigate with the carrier and work with you toward a resolution — whether that is a reshipment or a refund where appropriate.

Questions

For any shipping question, email us at info@holtandcrane.com, call (913) 592-9849, or visit our Contact page, and we will respond within one business day.

Business information

Holt & Crane
11201 West 169th Street
Overland Park, KS 66221
United States
info@holtandcrane.com | (913) 592-9849
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (CT). We reply within one business day.

Returns & Refunds+

We want you to love what you receive from Holt & Crane. If something is not right, we are here to make it straightforward. This policy explains when and how you can return an item and receive a refund.

Our 30-day return window

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and with all tags and original packaging intact. Items that show signs of use or damage that were not present on arrival may not qualify for a full refund.

How to start a return

To begin, email us at info@holtandcrane.com with your order number, the item(s) you would like to return, and the reason. Our team will review your request and, if approved, send you clear instructions on how and where to send your return. Please do not send anything back before receiving return instructions, as unauthorized returns may not be processed.

Return shipping

Unless your item arrived damaged, defective, or incorrect, the cost of return shipping is the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be responsible for returns lost in transit. If your item is faulty or we sent the wrong product, we will cover the cost of return and replacement.

Refunds

Once we receive and inspect your return, we will let you know the outcome. If approved, your refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to be processed and to appear on your statement, depending on your bank or card provider. Original shipping charges, if any, are non-refundable.

Exchanges

The fastest way to get a different size, color, or item is to return your original purchase (once approved) and place a new order. If you need a hand, email us and we will guide you through it.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 7 days of delivery with a photo. We will arrange a replacement or a full refund at no cost to you.

Non-returnable items

For hygiene and safety reasons, certain items may be final sale and non-returnable. Any such items will be clearly marked at the time of purchase. Gift cards and items marked final sale cannot be returned.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at info@holtandcrane.com. Because we process orders quickly, we can only guarantee changes before an order has been dispatched.

Late or missing refunds

If you have not received an approved refund after 10 business days, first check again with your bank or card provider, as processing times vary. If you have done this and still have not received your refund, contact us at info@holtandcrane.com and we will help.

Questions

We are happy to help with any return or refund question — email info@holtandcrane.com, call (913) 592-9849, or visit our Contact page.

Business information

Payment Policy+

This Payment Policy explains how payments are handled at Holt & Crane. Our goal is to make checkout simple, secure, and transparent.

Accepted payment methods

We accept the following credit and debit cards: Visa, Mastercard, American Express, Discover, and Diners Club. We also accept the following digital wallets and express checkout options: Apple Pay, Google Pay, Shop Pay, and PayPal. These are the same methods shown on the payment screen at checkout.

Currency

All transactions are processed in U.S. dollars (USD). If you pay with a card issued in another currency, your bank will apply its own exchange rate and any applicable conversion fees, which are outside our control.

When you are charged

Payment is collected in full at the time you place your order. Your order will not be processed or shipped until payment has been successfully authorized and received.

Secure checkout

Your security matters to us. All payments are processed through trusted, PCI-compliant payment providers over an encrypted connection. We do not store your full payment card details on our servers.

Taxes

Applicable sales tax, if any, is calculated and displayed at checkout based on your location and the prevailing tax rules at the time of purchase.

Discounts and gift cards

Discount codes and gift cards, where offered, can be applied at checkout. Unless otherwise stated, only one discount code may be used per order, and discounts cannot be applied retroactively to completed orders.

Failed or declined payments

If a payment is declined, please check your card details, available balance, and billing information, then try again. If the problem continues, contact your bank or card provider, or reach out to us at info@holtandcrane.com.

Fraud prevention

To protect our customers, we may review orders for signs of fraud and may request additional verification, or cancel and refund any order we reasonably believe to be fraudulent or unauthorized.

Questions

For any payment question, contact us at info@holtandcrane.com, call (913) 592-9849, or visit our Contact page.

Business information

This Privacy Policy describes how Holt & Crane (we, us, or our) collects, uses, and protects your personal information when you visit or make a purchase from our store. By using our website, you agree to the practices described here.

Information we collect

When you make a purchase or attempt to make a purchase, we collect the information you provide, which may include your name, billing and shipping address, email address, phone number, and payment details. Payment card information is processed securely by our payment providers; we do not store full card numbers on our servers.

When you browse our site, we automatically collect certain information about your device and activity, including your IP address, browser type, time zone, and the pages you view. We collect this using cookies, log files, and similar technologies.

How we use your information

To process and fulfill your orders, including payment, shipping, and order confirmations.
To communicate with you about your order, respond to inquiries, and provide customer support.
To send marketing or promotional messages where you have opted in (you can unsubscribe at any time).
To detect and prevent fraud, abuse, and security incidents.

Cookies

Cookies are small data files placed on your device. We use them to keep your cart working, remember your preferences, understand how our store is used, and support our marketing. This includes analytics and advertising cookies from trusted third parties such as Google and Meta (Facebook), which help us measure site performance and show you more relevant ads on other websites. You can control or disable cookies through your browser settings, though some features of our site may not function properly without them.

Sharing your information

We share your information only as needed to run our business: with payment processors to charge you securely, with shipping and fulfillment partners to deliver your order, and with service providers who help us operate our store (such as analytics and email providers). We may also disclose information if required by law or to protect our rights. We do not sell your personal information.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet any legal, accounting, or reporting obligations.

Your rights

Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, contact us at info@holtandcrane.com and we will respond in accordance with applicable law.

Children's privacy

Our store is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security

We take reasonable measures to protect your personal information, including secure, encrypted checkout. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most current version will always be posted on this page.

Contact

For any privacy question or request, email us at info@holtandcrane.com, call (913) 592-9849, or visit our Contact page.

Business information

Welcome to Holt & Crane. These Terms of Service (Terms) govern your use of our website and your purchase of products from us. By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully.

Overview

By visiting our store or purchasing from us, you engage in our service and agree to these Terms, including any additional terms and policies referenced here. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Eligibility

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.

Products and pricing

We strive to display our products and their colors, descriptions, and prices as accurately as possible. However, we cannot guarantee that your screen's display of any color will be accurate, and we cannot guarantee that all descriptions or other content are completely free of error. All prices are listed in U.S. dollars unless stated otherwise and are subject to change without notice. We reserve the right to limit quantities, refuse any order, or discontinue any product at any time. If an item is mispriced, we reserve the right to cancel any orders placed for that item.

Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. If we cancel an order after you have been charged, we will issue a full refund.

Accuracy of account information

You agree to provide current, complete, and accurate purchase and account information for all purchases, and to keep your account and contact details up to date.

Third-party links and tools

Our site may include content, services, or links from third parties. We are not responsible for examining or evaluating, and we do not warrant, the offerings of these third parties. Your use of any third-party service is at your own risk and subject to that third party's terms.

Prohibited uses

You may not use our site or products for any unlawful purpose, to infringe upon our or others' intellectual property, to transmit harmful code, to harass or defraud, or to interfere with the security of the site. We reserve the right to terminate your use of the site for violating any of these prohibitions.

Disclaimer and limitation of liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. Our products and services are provided on an as-is and as-available basis without warranties of any kind, except as required by law. To the fullest extent permitted by law, Holt & Crane shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products.

Indemnification

You agree to indemnify and hold harmless Holt & Crane and its team from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Governing law

These Terms are governed by and construed in accordance with the laws of the United States and the state in which Holt & Crane operates, without regard to conflict-of-law principles.

Changes to these Terms

We may update these Terms from time to time. The most current version will always be posted on this page, and your continued use of the site after changes constitutes acceptance of those changes.

Contact

Questions about these Terms can be sent to info@holtandcrane.com, by phone at (913) 592-9849, or submitted through our Contact page.

Business information

Get in Touch

Questions about an order, sizing, or anything else? A real person answers, within one business day.

Email: info@holtandcrane.com
Phone: (913) 592-9849

Or use our contact page at /pages/contact.