Payment Policy

This Payment Policy explains how payments are handled at Holt & Crane. Our goal is to make checkout simple, secure, and transparent.

Accepted payment methods

We accept major credit and debit cards (such as Visa, Mastercard, American Express, and Discover) as well as the digital wallets and express checkout options shown at checkout, which may include Apple Pay, Google Pay, Shop Pay, and PayPal. The full list of available methods is always displayed on the payment screen.

Currency

All transactions are processed in U.S. dollars (USD) unless otherwise stated. If you pay with a card issued in another currency, your bank will apply its own exchange rate and any applicable conversion fees, which are outside our control.

When you are charged

Payment is collected in full at the time you place your order. Your order will not be processed or shipped until payment has been successfully authorized and received.

Secure checkout

Your security matters to us. All payments are processed through trusted, PCI-compliant payment providers over an encrypted connection. We do not store your full payment card details on our servers.

Taxes

Applicable sales tax, if any, is calculated and displayed at checkout based on your location and the prevailing tax rules at the time of purchase.

Discounts and gift cards

Discount codes and gift cards, where offered, can be applied at checkout. Unless otherwise stated, only one discount code may be used per order, and discounts cannot be applied retroactively to completed orders.

Failed or declined payments

If a payment is declined, please check your card details, available balance, and billing information, then try again. If the problem continues, contact your bank or card provider, or reach out to us at info@holtandcrane.com.

Fraud prevention

To protect our customers, we may review orders for signs of fraud and may request additional verification, or cancel and refund any order we reasonably believe to be fraudulent or unauthorized.