Privacy Policy

This Privacy Policy describes how Holt & Crane (we, us, or our) collects, uses, and protects your personal information when you visit or make a purchase from our store. By using our website, you agree to the practices described here.

Information we collect

When you make a purchase or attempt to make a purchase, we collect the information you provide, which may include your name, billing and shipping address, email address, phone number, and payment details. Payment card information is processed securely by our payment providers; we do not store full card numbers on our servers.

When you browse our site, we automatically collect certain information about your device and activity, including your IP address, browser type, time zone, and the pages you view. We collect this using cookies, log files, and similar technologies.

How we use your information

To process and fulfill your orders, including payment, shipping, and order confirmations.
To communicate with you about your order, respond to inquiries, and provide customer support.
To send marketing or promotional messages where you have opted in (you can unsubscribe at any time).
To detect and prevent fraud, abuse, and security incidents.
To improve and optimize our store and your shopping experience.

Cookies

Cookies are small data files placed on your device. We use them to keep your cart working, remember your preferences, understand how our store is used, and support our marketing. You can control or disable cookies through your browser settings, though some features of our site may not function properly without them.

Sharing your information

We share your information only as needed to run our business: with payment processors to charge you securely, with shipping and fulfillment partners to deliver your order, and with service providers who help us operate our store (such as analytics and email providers). We may also disclose information if required by law or to protect our rights. We do not sell your personal information.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet any legal, accounting, or reporting obligations.

Your rights

Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, contact us at info@holtandcrane.com and we will respond in accordance with applicable law.

Children's privacy

Our store is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security

We take reasonable measures to protect your personal information, including secure, encrypted checkout. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most current version will always be posted on this page.